On December 3, the website of the Ministry of housing and Urban Rural Development released the opinions on promoting property service enterprises to develop home community elderly care services, which required to promote and support property service enterprises to actively explore the mode of "property service + elderly care service" and effectively increase the effective supply of home community elderly care services.

The full text of the policy is as follows:

Opinions of the Ministry of housing and urban rural development and other departments on promoting property service enterprises to develop home-based community elderly care services

Housing and urban rural development departments (committees and management committees), development and Reform Commission, civil affairs department (bureau), health and Health Commission, medical insurance bureau and Aging Office of all provinces, autonomous regions and municipalities directly under the central government, housing and Urban Rural Development Bureau, development and Reform Commission, civil affairs Bureau, health and Health Commission, medical insurance bureau and Aging Office of Xinjiang production and Construction Corps:

In order to implement a series of decisions and arrangements of the CPC Central Committee and the State Council on accelerating the development of the elderly care service industry, give full play to the advantages of property service enterprises in resident communities, close to residents and rapid response, promote and support property service enterprises to actively explore the "property service + elderly care service" model, and effectively increase the effective supply of elderly care services in home communities, We will better meet the increasingly diversified and multi-level elderly care service needs of the majority of the elderly, strive to solve the problems of life care and long-term care for the elderly, empty nests, living alone and disabled, and promote family happiness, neighborhood harmony and community harmony. Now we put forward the following opinions on promoting the development of residential community elderly care services by property service enterprises.

1、 Make up for the shortcomings of home-based community elderly care service facilities

（1） Revitalize the existing public houses and facilities in the residential area. Clean up and integrate all kinds of idle and inefficient public houses and facilities in the residential area. With the joint decision and consent of the owners, they can be handed over to the property service enterprise for unified transformation for home community elderly care services; the idle houses and facilities owned by the government can be handed over to the property service enterprise after the housing management department performs the procedures according to the regulations It is used for home-based community elderly care services. Property service enterprises are encouraged to negotiate with real estate development enterprises to transform the houses owned by the development enterprises into elderly care service houses. It is allowed to optimize the average household area, community parking space ratio and other indicators according to the aging design requirements. Relevant construction projects shall meet the national fire technical standards for engineering construction and fire safety management requirements.

（2） Ensure that the elderly care service facilities in new residential areas meet the standards. The new residential areas shall implement the planning and construction requirements of home-based community elderly care service facilities, build home-based community elderly care service facilities in accordance with relevant policies and standards, and plan, construct, accept and deliver them simultaneously with the houses. For the items of delaying, shrinking, suspending and not building elderly care service facilities Therefore, the completion acceptance shall not be organized before the rectification is in place. Support the use of collective construction land to develop elderly care service facilities. Strengthen the supervision and management of the design, construction, acceptance and filing of home-based community elderly care service facilities to ensure that the construction of facilities meets the standards.

（3） We will strengthen the distribution and comprehensive utilization of home-based community elderly care service facilities. We will improve the distribution of home-based community elderly care service facilities in accordance with the principles of centralization and decentralization, independence and mixed use. We will build elderly service centers in several adjacent communities with a large number of elderly people, which can be handed over to property service enterprises to provide full care, day care, door-to-door, catering, sports Fitness and other services to improve the use efficiency of elderly care facilities. According to local conditions, multi-point layout of small elderly care service points is an effective supplement to the home-based community elderly care service center to facilitate the elderly in the community to receive services locally and nearby.

（4） Promote the aging adaptation transformation of home communities. Support property service enterprises to carry out the aging adaptation transformation of facilities such as adding barrier free passages and elevators according to the needs of the elderly's daily life and social communication, as well as providing anti-skid ground, installing handrails, eliminating ground height difference and other aging adaptation transformation of home communities.

2、 Promote the home-based community pension model of "property service + pension service"

（5） The revenue of elderly care services shall be accounted for separately. When a property service enterprise carries out home-based community elderly care services, it shall set up a home-based community elderly care service department to provide customized elderly care services such as meal assistance, bath assistance, cleaning, emergency assistance, walking assistance, medical assistance and care, establish and improve the financial accounting system in accordance with the relevant provisions of the state, and implement the accounting system for the business revenue and expenditure of community elderly care services Separate accounting.

（6） Support the branding and chain operation of elderly care services. Support property service enterprises to establish independent home-based community elderly care service institutions according to their own conditions and in combination with elderly care needs, so as to realize the large-scale, brand and chain operation of home-based community elderly care services. If property service enterprises have obtained the business license of home-based community elderly care service institutions, they are allowed to operate home-based community elderly care services across regions Community elderly care services.

（7） Establish a professional elderly care service team. Encourage property service enterprises that carry out home-based community elderly care services to establish a team of elderly care professionals, and strengthen pre job training and regular training. Coordinate vocational colleges and training institutions to provide human resources support for property service enterprises to train elderly care, rehabilitation, social work, psychological counseling and other professionals. Implement elderly care in accordance with regulations Policies such as subsidies for training fees and vocational skills appraisal of old service employees. Qualified elderly care service practitioners will be included in the scope of public rental housing or policy rental housing security.

3、 Enrich the content of home-based community elderly care services

（8） Support and participate in the provision of integrated medical and nursing services. Encourage property service enterprises to set up community clinics, nursing stations and other medical institutions, recruit and train professionals, provide basic medical services for the elderly, and support the inclusion of qualified medical institutions into the scope of medical insurance payment. Support the establishment of long-term cooperative relations and two-way transfer of medical treatment between community clinics and nursing stations and large medical institutions Green channel. Medical staff are encouraged to practice in community clinics and nursing stations, and enjoy the same treatment in professional title evaluation. Explore and carry out home-based medical and health services for the elderly.

（9） Support the development of nutrition services and health promotion for the elderly. Encourage property service enterprises to set up community dining tables for the elderly according to local conditions and provide door-to-door delivery services. Encourage the establishment of community classes and carry out education on the ideology and morality, science and culture, health care, mental health, laws and regulations, family finance, leisure life, intergenerational communication and life dignity of the elderly Strengthen the training of nutrition and care knowledge for the elderly and their families, guide the elderly to carry out scientific sports and fitness activities, and build a platform for cultural activities for the elderly. Support the setting of rehabilitation aids configuration and rental stations for the elderly to meet the corresponding rehabilitation needs of the elderly.

（10） Develop community voluntary services for the elderly. Encourage property service enterprises to strengthen communication and cooperation with community residents' committees and owners' committees, jointly improve the community mobilization and participation mechanism, carry out community residents' volunteer service activities to help the elderly in pairs, as well as education and intergenerational communication activities on the theme of respecting, helping and filial piety to the elderly, strengthen spiritual care services for the elderly and provide services for the elderly Participate in community life and build a platform.

（11） Promote the coordinated development of the elderly care industry. Support property service enterprises to strengthen information and business connectivity with professional elderly care institutions in providing home-based community elderly care services, carry out cooperation in technical exchange, personnel training, resource sharing and customer referral, promote the integrated development of home-based, community and institutional elderly care, and actively build an all-round, multi-level and three-dimensional elderly care service Service system.

4、 Actively promote smart home community elderly care services

（12） Build a smart elderly care information platform. Encourage property service enterprises to connect with the data systems of smart cities and smart communities, build a smart elderly care information platform, integrate the living conditions, health status, elderly care needs, medical treatment and other data information of the elderly in the community into a unified data platform management, and open up domestic appointment, shopping and medicine purchase, health management, medical registration and green Referral and other online service functions to improve the intelligent level of home-based community elderly care services.

（13） Configure intelligent elderly care service facilities. Encourage property service enterprises to intelligently upgrade and transform the elderly care service facilities in home communities, and configure intelligent facilities such as health management, personal safety monitoring, household appliance monitoring, building apartment intercom and emergency response. Vigorously promote the Internet of things and remote intelligent security monitoring technology, realize 24-hour safe automatic duty and improve emergency response Improve coping ability and reduce the accident risk of the elderly.

（14） Enrich the forms of intelligent elderly care services. Encourage property service enterprises to participate in the development of intelligent terminals and applications for home-based community elderly care services, and expand the functions of remote reminder and control, automatic alarm and disposal, dynamic monitoring and recording. Focus on the disabled, living alone and empty nest elderly, establish a call service system and emergency rescue service mechanism. Support the establishment of The Internet plus pension mode integrates resources on line and offline, and accurately links the demand and supply of helping meals, helping baths, helping cleanliness, helping the industry and helping doctors, providing the elderly with a "ordering" convenient old-age service.

（15） Innovate the supply of intelligent elderly care products. Encourage property service enterprises to participate in R & D and promote intelligent elderly care service products such as intelligent wearable devices, portable health monitoring devices, intelligent elderly care monitoring devices and home service robots, and promote the application of emerging technologies such as artificial intelligence, virtual reality and 5g in intelligent elderly care products in home communities. Support property service enterprises to develop The e-commerce service platform featuring elderly products will provide diversified, personalized and accurate intelligent products for the elderly.

5、 Improve supervision, management, incentive and support measures

（16） Strengthen the supervision of elderly care services. Property service enterprises should carry out home-based community elderly care services and relevant facilities in accordance with relevant standards and industry management requirements such as fire protection, environmental protection, health and emergency management. Property service enterprises should strictly ensure the information security of the elderly and avoid personal information leakage when providing home-based community elderly care services for the elderly.

（17） Standardize the charging behavior of elderly care services. The charging of home-based community elderly care services shall follow the principles of honesty and credibility, fairness and reasonableness, and the cost shall be commensurate with the service level. The charging of home-based community elderly care services must be clearly priced, and the enterprise name, service content, charging standard, complaint method and other matters must be publicized in a prominent position in the service area, so as to ensure the elderly's right to know Participation, choice and supervision.

（18） We will broaden financing channels for elderly care services and encourage commercial banks to distribute assets to property service enterprises that provide home-based community elderly care services (facilities) mortgage loans and accounts receivable pledge loans, and reasonably determine the loan interest rate level with reference to the benchmark loan interest rate and in combination with the risk sharing. Support property service enterprises to issue bonds guaranteed by the enterprise's future usufruct and land use right. Encourage commercial insurance, funds, trusts, social security funds and other funds to invest in home-based community elderly care services to reduce the cost of property services Debt ratio of business enterprises.

（19） Establish a collaborative promotion mechanism. Strengthen organizational leadership, strengthen departmental coordination, and integrate the development of home-based community elderly care services into the inter ministerial joint conference system of elderly care services for overall promotion. The Ministry of housing and urban rural development is responsible for the organization and coordination of home-based community elderly care services by property service enterprises, and the Ministry of civil affairs is responsible for the business guidance, supervision and management of elderly care services The National Health Committee is responsible for guiding the establishment and operation of community clinics and nursing stations, the national medical insurance bureau is responsible for guiding the inclusion of qualified medical institutions into the management scope of medical insurance agreements, and the national office for aging is responsible for guiding the care services for the elderly. Relevant departments of local and provincial governments shall be responsible for promoting the development of home-based community elderly care services by property service enterprises in their respective administrative regions according to the division of responsibilities. Relevant departments of the municipal and county governments are responsible for implementing various policies and measures, actively exploring practice, timely studying and solving problems, and creating conditions for property service enterprises to carry out home-based community elderly care services.

Source: health and elderly care channel