The third live broadcast of [Yinling's appointment] last night

It's on schedule_ ∧

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There are only five minutes left before the live broadcast officially starts

The live broadcast team handled it quickly

Separate inspection and commissioning

Finally, the broadcast will start on time at 19:30

Piper Jaffray

Yang Bo, President of Guangdong elderly care service association, one of the organizers of the event, delivered a speech. President Yang said that with the development and transformation of pension services in recent years, the increasing demand for medical and health care, rehabilitation care and other aspects, as well as the education and training of high-quality pension management talents have become increasingly important. In view of the scarcity of elderly care service and management professionals, this paper puts forward suggestions, and is willing to provide more useful help for you through this activity. At the same time, it is also hoped that elderly care service enterprises will become "Huangpu Military Academies" to promote the development of the industry in the future.

Guest sharing

He Hongtao, general manager of Shenzhen Yinxing modern Elderly Care Service Co., Ltd., mainly discusses the competency of elderly care management talents, and puts forward opinions on how to select high-performance talents in the elderly care service industry through his many years of experience

Dry goods 1: development status and Prospect of talents in the elderly care industry at the present stage

In the past, people's demand for elderly care services was relatively single, and the requirements for the professional level and management ability of practitioners were not high. In addition, affected by traditional ideas, the elderly care service work was not decent in people's mind and the social status was low, which made it difficult to cultivate or retain talents in this industry.

At this stage, elderly care service talents need to be tolerant and patient due to their professional particularity. To cultivate such talents, we need to establish corresponding talent training ideas and make efforts from the aspects of value realization, core values, corporate culture and so on. At the same time, the emergence of "Internet +" and smart elderly care and other new business forms and models requires more diversified professionals, including nurses, doctors, rehabilitation specialists, social workers, psychological counseling, health management guidance, and other professionals.

Dry goods 2: how to select high-performance talents in the elderly care service industry?

Three similarities and three virtues——

Comrade: industry recognition, long-term judgment

Like: like-minded and caring for the elderly

Classmate: empty cup mentality, grow together

Good service: service quality is basic

Good management: be good at management and seek common ground while reserving differences

Good management: establish the concept of cost and index

Sun Jiajun, general manager of Taikang home Yueyuan community, focused on the theme of "the impact of the reform of the pension industry on talent training and practical thinking", analyzed the development and reform of the pension industry, studied and judged the international development trend of pension talents, and shared the practical experience of Taikang CCRC pension model and pension talent training.

Dry goods 1: CCRC pension model of Taikang home

CCRC originated from the organization founded by the American church and has a history of more than 100 years. CCRC is a compound elderly community. By providing the elderly with integrated residential facilities and services of self-care, care and assistance, the elderly can still continue to live in a familiar environment and obtain care services corresponding to their physical conditions when their health status and self-care ability change.

Taikang home replicates the successful experience of the United States and combines the physical and mental characteristics of Chinese elders to build an international standard medical care community from architecture to service, from the whole to details. Taikang home provides residents with four different life service areas: independent life, assisted life, memory care and professional nursing, realizes one-stop retirement life solutions, and provides different degrees of life care and nursing services.

Dry goods 2: how can the health care home innovate and improve the talent training mechanism?

New employee training: diversified curriculum

Training of middle and grass-roots cadres: laying the foundation and full coverage

Training of middle and high-level reserve cadres: strong selection and heavy use

Group core talent training: senior management cadre training

Train grass-roots employees to obtain more possibilities

Carry out empowerment training in stages to ensure service standardization and improve service quality

Li Zhijian, general manager of Shenzhen shared home elderly care service Co., Ltd., shared the "optimization design of elderly care service talent training mechanism and transformation", analyzed the talent training and transformation from the definition of elderly care talents, and put forward opinions and suggestions from the perspective of creating better work experience for employees.

Talent training and transformation

① The first step of management is to select the right people. The cost of human resources should move forward and focus on recruitment. The rate of return is higher than that of any training.

The underlying logic of selection: willingness (motivation), ability (ability), and possibility (possibility)

② The company should focus on the construction of front-line personnel in core business units

Management: iron triangle personnel, President

Professional categories: doctors, nutritionists, nurses, rehabilitators, social workers, etc

Skills: nurses, rehabilitation assistants, cleaners, chefs, maintenance technicians etc.

Do something = will + ability

③ Training is the best welfare that the enterprise gives to its employees, so that the best people can cultivate better people

Training → practice → supervision → mechanism (indispensable)

02How to create a better work experience for employees?

Employee experience is the sum of everything experienced in the relationship between employees and the organization - from the first contact with the company as a candidate to the last contact at the end of the employment relationship, throughout the whole career cycle.

3E employee experience

① Empowerment: learning, inspiration and development

② Yuena: listen, communicate and thank

③ C empathy: understanding, care and support

Live review here ↓

Unexpected harvest

[class representative 1 piece]

Guangdong Elderly Care Service Association

Secretary General Lin Danchun

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A thrilling night

From almost "overturning" to countless gains and moves

Live broadcast is not easy, we will continue!

Next time, I'll take you to the Malaysian pension market!